Are you spending too much of your valuable time and energy on computer related projects?

Do you wish someone would simply and reliably take care of your information system needs? Freeing you to focus on your business and what you love to do, like spending more time with your loved ones or enjoying your hobbies.

There is help immediately available for you!

You get experienced, hard working, honest, talented management to help you build a more profitable business.

You get consistent cost-effective IT leadership, extensive experience in project management, department turnarounds and all aspects of IT operations for multiple locations.

You get effective hiring, training, supervision and mentoring of programmers, system analysts, help-desk personnel, consultants/contractors and team leaders. It’s like having a virtual CIO.

You get improved processes as part of a comprehensive solution designed by an expert systems architect, using process reengineering to integrate and optimize disparate systems and offices.

You get up to $378.00 worth of my services before I accept you as my client!

From my experience it is critically important to us both to evaluate the contribution we can make to each other.

If I can’t tangibly and dramatically contribute in a beneficial way to your business, then I don’t deserve to have you as a client or keep a dollar of your money.

During your initial session, we’ll discuss your business needs. You can ask all your questions and get a personalized technology assessment for your company. Would you like to avoid costly downtime and frustration by identifying more effective, productive and profitable solutions for your organization? Your session includes an overview of your current IT infrastructure and spending.

The first one or two sessions will cost you nothing. I would rather pay for my services while we mutually assess if I can help you.

You will still come out advantaged in our relationship because you will have learned something of some value, at no cost to you.

After understanding your needs, you will be presented with possible options to drive up revenue and/or reduce costs to improve your bottom line.

My overall approach

You get me as your primary point of contact. Depending on the scope and deadline of your project, I will either take care of it personally or work with other professionals to complete the project. I remain accountable to you and when you choose to deal with me you can rest assured I’ll take care of you and keep all stakeholders well informed of project status.

I adapt my approach to your needs. If you want me to just come in and take care of things I can do that. If you prefer to have your staff trained on all the work that is done I’m happy to do that as well.

Have you ever hired a consultant who came in, made a lot of changes, then disappeared and no one knows exactly what was done? Rest assured, those days are behind you. You get a thorough written report as to all the work completed.

All your questions are welcome as the better I understand your business, the more ideas I will be able to share with you to build a more profitable business.

Information Management

Do you find it easier to Google for information on your competition than it is to find information on parts of your own organization?

You aren’t alone.  There is a better way. You can have useful and reliable information systems available to your decision makers.

You don’t necessarily need new technology to make this happen. It’s a matter of thorough training combined with taking a disciplined and documented approach to information distribution and retrieval.

Do you and your staff suffer from “occupational spam”?  I can help you if you are getting lots of unsolicited  e-mail messages.   But what about business related e-mail that is overwhelming and of only minor interest to you?  I call that “occupational spam”  Too many people copied on a message, too many replies on a thread.  It’s like being in a meeting for an hour and only needing to be there for 2 minutes. I have a solution for you.

Project Management

If you are a non-technical business manager hiring technical staff, how do you assess that the people you hire are actually qualified to get the job done?

Do you ever suspect you are not getting the full story, but have no way of accurately judging what your technical staff is telling you?

When you get the results you are looking for, this typically isn’t an issue. However, all too often projects run over budget, do not complete in a timely manner or do not achieve their objectives. By some estimates, half of all major IT projects fail to even “go live”.

So how can YOU succeed where others fail? Set clear expectations, insist on transparency of project status, track how accurate estimates of completion are and adjust accordingly.

You get extensive experience in successfully managing UNIX and Windows based projects of up to $3 million, up to 2 years in duration, to on time, on budget completion.

Management Style

Pay attention to the basics. It’s not exciting, but, in my opinion, it’s highly effective.  You may have noticed this principle practiced in the sports field, where the top performers continue to work on the fundamentals.

For example, is getting meetings to start on time an issue in your office?

In my experience, working on site with well over 50 different organizations in a wide variety of industries, tardiness is an issue in roughly 1 out of 5 departments.

For example, in a project status meeting, two employees were embarrassed for being the last ones in the door. After the meeting, they confided in me that they resented how their boss runs the meeting. This didn’t surprise me as their resentment clearly showed in the meeting in subtle ways and they did not contribute ideas. Later, I listened to their boss vent regarding the challenges she had in getting meetings to start on time and how it all could have been more productive.

Have you ever been in a meeting which was largely a waste of time for all concerned?

This was a department of over 100 IT professionals. I noticed the clocks on the computers were off by as much as 10 minutes, the clocks on the phones were all off by 4 minutes and some peoples watches were also not set accurately.

I suggested that the computer clocks be synchronized automatically using free Internet time servers, the phone system clock be verified monthly against the official national atomic clock and everyone set their watches against that web site as well.

This is a remarkably trivial example and yet it had profound results for the long term morale of the department.

Once everyone was working from the same time reference, substantially more people arrived on time at meetings. The manager no longer resented her staff for showing up “late” and the staff no longer resented her for falsely accusing them of being late.

This had a increasingly positive effect on staff morale. When employees were no longer being “unjustly criticized” they were happier and the manager was happy that she was no longer dealing with this trivial matter.

Communication Style

My clients have often commented that I listen better than most people. You’ll have to judge for yourself. Here are a couple of simple, everyday, real life examples.

“Warm it up” Example

I was out with friends snowboarding on a cold winter’s day.  Our conversation turned to warming up the car. One friend wanted to start the car while we changed so it would be warmed up when we were ready to go.  My other friend insisted warming up a car for a minute was all it needed and it was harmful to let a car idle for longer.

I was surprised at how quickly each took a position and how adamant they were that the other person clearly did not know what they were talking about.

You may have been in meetings where you have seen this happen.

I was able to help them resolve this minor confrontation by pointing out they were both right.  You see, one friend was a mechanic and the other was a saleswoman.

What neither realized, was although they were using the same term “warm up the car” my mechanic friend was referring to warming up the motor and my saleswoman friend was referring to warming up the passenger cabin.

This sort of thing happens more often than you might think.  I can help to move things forward in your meetings by helping each person see another person’s point of view.

“To be understood, seek first to understand” are words I live by.

“Random” Example

In addition to specialized jargon, many professions create additional meaning around words that the general public does not realize. If you have an MP3 or CD player with a “random” function you may be surprised to hear it play the same song twice in a row. What most people want in a random music function is shuffle. Play all my songs in some random order but never play the same song twice until I’ve heard all the songs. The word “random” to a computer programmer or mathematician literally means it is possible to have the same song two or more times in a row.

Education and Training

I’m in this business for the long haul and see it as my true calling.  I love learning and estimate that since graduation I have spent over 9,000 hours training myself on new concepts and technologies.  In my career so far, I have read well over 400 technical manuals and management oriented books.  Walk into your local bookstore or library to get a sense for how many books 400 is. In order to remain current in my field I typically read at least 6 hours per week.

Have you repeatedly seen Microsoft come out with an inferior product and keep marketing and improving it until they dominated the market?

As a result, I chose to study a wide variety of Microsoft products, including Microsoft Project, SQL Server, Site Server, Commerce Server, C++, Visual Basic, Internet Information Server (IIS), Access, Visio, Visual Interdev, Exchange Server, Windows NT, Windows 2000, Proxy Server, Host Integration (SNA) Server etc.

You get a professional who has proven world class expertise. I have passed 31 Microsoft certification exams. Significantly, this was over a 2 year period where I was on the road 3 out of 4 weeks managing multiple UNIX based projects. All but two of these exams were passed on my first attempt.

11 of the exams were in beta. Beta exams are released to determine what the pass rate will be for the official exam and to toss out any questions that are too vague or confusing.  Study guides and practice exams do not yet exist at that point, so the only way to pass the exam is to have a thorough understanding of the product.

When you contract with me you get an expert who has earned all of the following certifications:

MCDBA – Microsoft Certified Database Analyst so you get SQL server and Exchange expertise.

MCSD – Microsoft Certified Solution Developer as a result of my programming experience with Visual BASIC and Visual C++

MCSE – Microsoft Certified Systems Engineer demonstrating my solid understanding of network architecture.

I passed the Microsoft Accelerated Systems Engineer for Windows 2000 exam.  This was a one time only, 4 hour test offered to current MCSE holders and only 20% of certified MCSE were able to pass it.

Many certified people are only able to pass the exams after being coached with study guides and practice exams.  You get one of the people who masters the technology first and then trains others.

You also get my extensive experience training IT staff on a variety of Unix platforms, AIX, HP-UX, Solaris, Linux, etc.

You get training based directly on what you need to get done in your business and provide a “hands on” approach for optimal retention of the material covered.

Did you know there are people claiming to have education and certifications they did not earn?

You can verify my credentials with Microsoft by clicking here and entering my transcript ID (702906) and access code ( PeterWhelan ).   Microsoft introduced this service after many people were found to be impersonating certified professionals and providing businesses with poor unqualified service as a result.

Certification is an added value. There are tens of thousands of competent professionals working full time as programmers, database administrators and database analysts who have attempted to earn the certified designations and have failed to do so. They are competent for the job they perform on a daily basis but lack the broad knowledge needed to pass the exams. They hold an important place on the team since they get the “heavy lifting” done.

Security Clearance

In my work with local and state police departments I was surprised to learn it’s difficult to find qualified IT professionals who can also pass a security check.

You have to demonstrate you have an excellent credit rating as people in financial trouble may be more susceptible to bribery. From a management point of view, it makes sense to have the people trusted with multi-million dollar budgets also know how to handle their personal finances.

I had to pass a criminal background check and be fingerprinted to confirm this.

I can pass strict security checks and enjoy working on confidential projects as it typically allows me to make a larger, more significant contribution to society.

Contacting Me

You may have noticed it’s common for consultants to have pagers, mobile phones and be reachable during all hours of the day, even when they are in your office.

When you are paying a consultant do you want their full attention to be on the job at hand?

You have my full attention when I’m working for you. While I’m on site I will not be taking calls from my other clients.

I don’t use call waiting which means when we talk on the phone I will not interrupt our conversation to take another call.

I don’t use call display. It is always a good time to call me as I only answer the phone when I am available to give you my full attention. You can call me right now at 647.287.2507

I regularly check my voice mail and e-mail Peter@PeterWhelan.com and will always respond within one business day to your message.

While I have structured my communications in this way, most people have not.  If you need round the clock availability I can arrange it for you through organizations that specialize in that.  I understand interruptions are a part of most people’s busy days.  When you hire me you get a professional with a single minded focus to the task at hand.

Sincerely,

Peter Whelan

Manager

MCDBA, MCSD, MCSE, MCP #209751

P. S. Remember, you get up to $378.00 worth of my services before you spend a dime!

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